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Can't Accept Credit Cards?Yes you can! Click the link below to find out more about our merchant accounts for non-US and high risk merchants! |
Merchant Accounts
eCheck FAQ (from Authorize.net)
Q. What is eCheck.Net ?
A. eCheck.Net is an online method of collecting funds from bank accounts
electronically.
Q. How do I apply for eCheck.Net?
A. Log into the Merchant Interface (https://account.authorize.net).
Under Additional Products on the main page, click eCheck.Net. Here you
will see the eCheck.Net application. Download the application, and
follow the instructions on the Fax Cover and Checklist.
Q. How do I find the status of my eCheck.Net application?
A.
Log into the Merchant Interface (https://account.authorize.net). On the
main menu left side select Merchant Profile and you will see eCheck.Net:
Status listed.
These are the statuses:
- Not Enabled - The service has never been enabled.
- Pending - The signup process has been initiated, but the terms of service have not yet been accepted.
- Approved - The eCheck.Net application has been approved.
- Not Approved - The eCheck.Net application has not been approved and the service will not be enabled.
- Enabled - The terms of service have been accepted and eCheck.Net is enabled.
- Merchant Declined - The eCheck.Net terms of service have been declined.
- Disabled - The eCheck.Net service has been discontinued.
Q. Is the reseller notified when an eCheck.Net account has been approved?
A. No, the reseller is not notified of approvals or declines. The merchant is the only one that we contact in regards to eCheck.Net applications.
Q. How long does the application process take?
A. It takes approximately three (3) business days to process a completed application. (If the application is incomplete, the merchant will receive an email notifying them of what is needed to complete the application).
Q. How is the merchant notified upon approval or decline of an eCheck application?
A. Merchants are notified by email.
Q. How does eCheck.Net work?
A. A customer presents their bank account information for processing, specifically the ABA routing number and their bank account number.
Using the customer s bank account information, an electronic request is made to Authorize.Net to charge or refund the customer in the amount of the purchase, via the merchant s website or the Virtual Terminal.
Authorize.Net receives the electronic request and stores the transaction in the "batch" where the other transactions for the day reside.
At the end of each business day, a request is submitted to the customer s bank through the Automated Clearing House (ACH) to charge or refund that particular customer. This is called "settlement" or "settling your batch".
Because
there is still manual intervention by the bank, electronic checks are
not considered "real-time". The eCheck.Net system waits for the result
of the transaction from the bank. This process usually takes 2-3
business days, but has been known to take up to 5 business days.
If sufficient funds are available in the customer s account, the funds
will be deposited into your bank account on file by eCheck.Net after a 7
day clearing phase. If funds are not available, the customer s bank will
send back a response through the ACH to Authorize.Net and we will post
the item as a return to your settlement statement.
Your
eCheck.Net account balance will be updated depending on the results of
the transactions.
Q. How do I read my eCheck.Net Statement?
A. To determine what batches were included in a deposit click on the
Funding Calculation Page link.
Q. How do I cancel?
A. To cancel eCheck.Net, please send an e-mail to eCheckChangeRequests@cybersource.com
with a cancellation request. Please be sure to include your merchant ID.
Q. When can I ship the goods to the customer?
A. ACH payments are not guaranteed, nor are they processed in real-time.
Since it takes 7 business days for funds to be considered collected,
merchants should wait at least the same amount of time before shipping
or giving access to merchandise purchased by eCheck.Net.
Q. When do my eCheck.Net settle?
A. eCheck.Net settlement begins at 8:30 AM Pacific Time.
Q. How often does eCheck.Net settle?
A. Settlement of eCheck.Net transactions occur daily. eCheck.Net
transactions submitted into the system prior to the batch cutoff time
are sent to the bank that same day, and the time at which the batch of
transactions settles becomes the time from which the seven-day clock
begins ticking. The eCheck.Net system automatically calculates, down to
the second, the time at which transactions are considered collected and
available for transfer to a Merchant s bank account. Transfer of
collected funds to the Merchant s bank account occurs only on business
days following the time the transactions are considered collected by the
system. Collected funds that show transferred on any given day will not
actually be available at their financial institution until the next
business day.
Q. How do I find returns?
A. To find returns, please take the following steps:
- Log into your Authorize.Net Merchant Interface at https://account.authorize.net
- Click on Reports.
- Choose the Returns tab at the top.
- Choose how you want to search (Search by Returns by Settlement Date).
- Choose Settled or Unsettled. If Settled, choose a date or date range and click Run Report Search by Returns by Batch Date.
- Choose a date or date range and click Run Report. You can also enter transaction information that will narrow the search fields Search by Transaction ID.
- Enter the transaction ID and click Run Report.
Q. What is the billing reserve?
A. The billing reserve is a "virtual" account where we hold your fees until billing on the 1st of the month. At that time they are transferred to the billing statement to cover the fees charged for the previous month s transactions.
Q. What is a risk reserve rate?
A. A risk reserve rate is a percentage we hold from each eCheck.Net transaction you run. For example: if your risk reserve fee is 15% and you ran a $100 transaction, we would hold $15 in your risk reserve statement.
Q. How is a risk reserve determined?
A. When we receive an eCheck.Net application, it goes through an underwriting process by our finance team. Some of the reasons a merchant is assessed a risk reserve are the following:
- Amount of time the company has been in business.
- Amount of time the company has conducted business with Authorize.Net.
- The condition of the financial information provided.
- The condition of the personal guarantee provided.
- The type of industry the company is in.
- The company's transaction history with Authorize.Net.
- All of these factors help to determine the risk reserve for the account.
Q. What is the risk reserve statement?
A. The risk reserve is a "virtual" account where we hold the risk
reserve rate. How long we hold this will depend on which method you are
set up with.
Rolling Reserve: With a rolling reserve we will take out your risk
reserve rate (a specified percentage) and hold it for a specified number
of days. After the number of holding days is up, we will release the
funds to your eCheck.Net settlement statement. Example: If you ran a
$100 transaction on 10/01/07 and your reserve rate is 15%, we would
transfer $15 (15% of $100) into your risk reserve statement. If your
holding days is 90 days, we would release the $15 into your eCheck.Net
settlement statement on 01/01/08. This is an ongoing process on your
account.
Fixed Reserve: With a fixed reserve you are given a reserve rate and a
target amount. We will hold the reserve rate indefinitely until the
account is closed or when the target rate is changed.
Q. Does the principal name on the eCheck.Net application have to
match the principal on the account?
A. Yes.
Q. How does the approval process work?
A. The eCheck.Net approval process is a manual underwriting process done
by our eCheck.Net Underwriting Department.
Q. Do I have to receive authorization to charge the checking account?
A. Pursuant to Regulation E, NACHA regulations, and paragraph 12 of the
eCheck.Net Merchant Agreement, Merchants must obtain proper
authorization from the Customer prior to initiation of ACH debit or
credit entries to the Customer s bank account at any financial
institution. You can find more information regarding this in the
eCheck.Net Operating Procedures and User Guide found at
http://www.authorize.net/files/echecknetuserguide.pdf
Q. What information is needed for an authorization to ACH?
A. You can find more information regarding this in the eCheck.Net
Operating Procedures and User Guide found at
http://www.authorize.net/files/echecknetuserguide.pdf
Q. How long do I need to keep the authorization to ACH?
A. You can find more information regarding this in the eCheck.Net
Operating Procedures and User Guide found at
http://www.authorize.net/files/echecknetuserguide.pdf
Q. Can I charge the customers account before I receive the
authorization to ACH?
A. Only after the Merchant is in receipt of the completed authorization
document can they submit an ACH charge through the Authorize.Net payment
gateway. You can find more information regarding this in the eCheck.Net
Operating Procedures and User Guide found at
http://www.authorize.net/files/echecknetuserguide.pdf
Q. What is a chargeback?
A. A chargeback is initiated by the purchaser through their bank for any
erroneous ACH charges posted to their bank account. The purchaser has 60
calendar days (beginning from the date the financial institution first
made available to the purchaser its bank statement with the applicable
charge transaction listed on it) to return any electronic ACH debit item
erroneously posted to their bank account.
Q. Can I dispute a chargeback?
A. A merchant does have legal grounds to require payment from a
purchaser through other means, but once an ACH debit transaction (e.g.,
an eCheck.Net transaction) is returned by a bank for reasons classified
as a chargeback, the merchant cannot initiate another electronic ACH
debit transaction to the purchaser s bank account for the same
eCheck.Net transaction. A merchant s recourse is limited to requesting
payment by some other means from the purchaser or commencing legal
proceedings to force payment.
Q. Do I get a notification of returned items? (NSF, Rejected, etc.)
A. Merchants are notified of returned items via e-mail on the daily
eCheck.Net settlement report. Returned items are also viewable in the
Reports section of the Merchant Interface. Merchants are not notified of
rejected transactions via email. The settlement amount will be less than
the submitted amount. Merchants need to view the settlement batch for
the date in question and see which transactions were rejected.
Q. How do I find my review failed transactions?
A. If you have transactions that were rejected, such as review failed,
the settlement amount will be less than the submitted amount. You need
to view the settlement batch for the date in question and see which
transactions were "review failed". You can view your review failed
transaction by taking the following steps:
- Log into the Merchant Interface at https://account.authorize.net
- Click on Search and Download.
- Select the date range.
- Select "Failed Review" as the Transaction Status.
- Click Search.
- This will show all Failed Review transactions during the date range you selected
Q. What does review failed mean?
A. "Review failed" means the transaction was not successfully processed.
"Review failed" usually happens on refund transactions.
Q. What is the minimum required information needed to process an
eCheck.Net?
A. The minimum required information to process an eCheck.Net is:
nine-digit ABA routing number, bank account number, bank account type
(checking, business checking, or savings), the name on the bank account,
and the transaction amount.
Q. Can I refund via eCheck.Net?
A. Yes, you can refund via eCheck.Net. In order for the refund to be
successful, please note the following:
- You must enter the original transaction ID for the charge
- The original charge must have been run through your Authorize.Net account
- The amount must be equal to or less than the original dollar amount
- And there must be enough funds in your eCheck.Net settlement statement to cover the refund.
Q. Is fraud screen available for eCheck.Net?
A. There is no fraud screen available on eCheck.Net as it is not real
time and is not validated against a database.
Q. Is Address Verification Service ( AVS) available for eCheck.Net?
A. AVS is not available on eCheck.Net as it is not real time and is not
validated against a database.
Q. How long does it take for an eCheck.Net to process and be
deposited?
A. 7 days
Q. How can we tell if we have deposited/transferred funds from a
particular eCheck.Net transaction?
A. There is no way to track particular eCheck.Net transactions in the
deposits. You can see which batches are being deposited by clicking on
the Funding Calculation Page link in the eCheck Settlement Statement.
Q. How do I raise my eCheck.Net processing limits?
A. Send an e-mail to eCheckChangeRequests@cybersource.com stating the
requested maximum transaction size and monthly processing limit.
Q. Can I submit an Auth Only?
A. There is no need to submit Authorization Only for eCheck.Net. There
is no way of verifying the availability of the funds in a checking
account. Submission of ACH transactions as "Auth-only" simply means that
the transaction will not automatically be captured or settled and sent
to the bank for processing.
Q. What is a Notice of Change?
A. A Notice of Change is a transaction that is returned by the customer
s bank as a notification to the merchant that something on the
transaction was corrected. The transaction was processed and the funds
were withdrawn from the customer s bank account.
Q. How does the descriptor get set?
A. On the eCheck.Net application that is filled out by the merchant,
there is a field that states: Please provide a 10-character abbreviation
of your company name. This will appear on your customers bank statements
for each eCheck.Net transaction. This can be updated by e-mailing
eCheckChangeRequests@cybersource.com with the 10-character descriptor of
your choice.
Q. What is Intra Account Transfer?
A. Intra Account Transfer indicates that funds were transferred to or
from the virtual balance (such as the eCheck.Net reserve).