Support Manual

Telnet / SSH

The SSH option allows you to manage secure telnet access to your account. Much of the functionality of telneting is handled through the File Manager option in the Control Panel; however, there are instances when telneting (outside the operation of the File Manager) is required to get the job done.

Telnet Access is only available using SSH to connect to our servers.  You must write to support@hostingct.com to request SSH to be enabled for your domain.  

The recommended software is Van Dyke TechnologiesÍ Secure CRT. It comes with a 30-day free trial, and you can find it at  http://www.vandyke.com/products/securecrt/index.html.

You will need to set up your software and generate a key as indicated below. You will then need to input the key, along with your IP number, into the SSH section of your Control Panel. Once completed, you will have secure telnet access to the site.  The following information will help you set up SSH in your Control Panel.  The section below provides instruction on setting up the SecureCRT program to generate your key.

When using a dial-up account, you are generally issued random IP numbers upon connection. Unless you have requested a static IP number from your dial-up provider, you will need to know the range of IP numbers to put into your Control Panel in order for your connection to work.  You can find these number by performing the following steps:

1. Establish an interent connection.
2. From your start menu, choose run, and type winipcfg in the box.
3. Make note of the IP address that appears in the pop-up box.
4. Hang up your connection.
5. Repeat these steps 5 times.

Repeating five times will give you a pretty accurate idea of what portions of your providers IP numbers are repeating.  You can then use the wildcard * symbol in your control panel to replace the portions that change.

Setting Up SecureCRT Software

Each time you run SecureCRT, the following box will appear on your screen. Once you have established your connection, you can use the Quick Connect tab to login.

To set up a new connection, ensure that the Session List tab is selected and then click on the New button on the right hand side. This will create the session that you will use each time you telnet into your account.

The following screen will appear.

 

NAME - In the text box next to Name, input a name that SecureCRT can use to identify this session that you are creating. Generally this is your domain name.

PROTOCOL - Select SSH from the drop down box.

As soon as you select SSH, additional boxes will appear. Using the screen shot below as your guide, fill in the boxes in red as they pertain to your account. Detailed explanations are listed below.

Connect via firewall - Leave this box unchecked.

HOST NAME OR IP - Enter your domain name or IP number in this text box. (i.e.. yourdomain.com)

PORT - Leave the default number.

USERNAME - this is the username that you use to FTP to your account.

CIPHER - Select 3DES

AUTHENTICATION - Select Password from the drop down box.

PASSWORD - This is the same password you use to FTP to your account.

Next you will need to click the Advanced button as indicated in the screen shot below. Be sure to hit the Advance button and not the Advanced tab.

 

In the next screen (Advanced SSH) the Use Global radio button is selected by default, and the text box directly beneath that will automatically be filled in with a file location.

Click on the Create Identity File button.

The next step will generate the key that will identify to your sessions. This key will be uploaded the first time that you Telnet to your account. Click on Next as indicated in the screen shot.

In the next screen you are asked to insert a Passphrase.  Providing a passphrase allows your key to be encrypted. You must Confirm that passphrase, just as you would when you provide a password. Once you've provided this information, click on the "Next" button.

In the next screen you are asked for a length for your RSA pair.  Just accept the default and click the "Next" button.

In the next screen your key is actually generated.  Move your mouse around until the status bars are complete and then click on Next.

In the next screen, you are prompted for a location in which to save your Key and Key Pair.  Be sure to write down the location of your saved file as it will be needed when you access your account the first time. Both files should be saved in the same location. Click on the "Finish" button once you have filled in your location.

You are now returned to the Advanced SSH window.  Click on the "OK" buttons at the bottom of the screens to close the windows. 

You are now ready to access to your account by clicking on File and then  Connect or you can click on the Connect icon (3rd icon from the left).

When you have successfully connected to your account, you will be prompted to save the key that you just generated. Follow the instructions on your screen and you will be ready to work within your account. 

Remote Site Disconnected Message

If you receive a Remote Site Disconnected message, don't be alarmed. Try hanging up your internet connection and redialing.  If you continue to receive this message, follow the 5 steps outlined earlier to re-verify your IP connection address and input it into the SSH section of your Control Panel.  If you do this, and find that you are still having trouble, please submit the Technical Support Request Form and we will do our best to assist you.

 

 

 

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